You are able to change the following security information, if you have access to your account:

  • Password
  • PIN Code (for crypto withdrawals)
  • Phishing Code
  • BtcTurk | Kripto Mobile Application

Turkish citizens are able to change 2 Factor Authentication method (switch between SMS and Authenticator application).

If you would like to change BtcTurk | Kripto mobile application password, you can log out (Account > Log Out) and log in again.

If you can't access your account for any reason, you can send an e-mail to from the e-mail account you have registered to BtcTurk | Kripto.

You are able to change the following information contacting the support team:

  • E-Mail address
  • Phone Number (Turkish Citizens)
  • ID Information (Related to marriage, divorcement, name change on court order etc.)