In case you do not have access to your account with your Google Authenticator method, we kindly ask you to send the following information and documents to the e-mail address to change of your verification method from Google Authenticator to SMS Verification via your registered e-mail address in the system.

  • Front and back side photo of your ID (T.R. Identity Card, T.R. Driver's License and T.R. Passport photo of the inside side are accepted.)
  • Depositing TL from your current TL account in your own name to your BtcTurk account (There is no minimum TL deposit limit, even 1 TL can be deposited. However, the minimum TL withdrawal limit is 10 TL. You do not need to submit a receipt after the transaction.)

Things to Pay Attention

  • We kindly ask you to make sure that the information on your identity document is clear and legible.
  • If your account level is 2, your account level will be reduced to level 1 after the information change. If you wish, you can request to increase your account level after changing your information.

Once the above information and documents are fully submitted to us, your 2-step verification method change will be made.

When your verification method is changed, you will be notified via SMS and email.

After your verification method is changed to SMS, you must log in to your account via the website or mobile application with your email and password.

If you are using a mobile application, we kindly ask you to log out of your account using the "Account>Logout" tab. You can then complete the above-mentioned steps by logging in with your e-mail and password.

Sample of ID Front and Back Side: